Store Policies

Free Shipping Australia Wide

We are pleased to offer free shipping Australia Wide on all orders over $99. Some very regional areas are excluded and may incur a fee. For orders under $99, we charge a flat rate of $19.95

You can view our full shipping terms and conditions here including exclusion zones:

Easy Returns

We completely understand that sometimes you just need to see your brand new rug in your own home or office with your very own furniture. That's totally okay!

For your peace of mind we offer easy returns. If for any reason you are not happy with your purchase, we will organise to have our courier collect the rug from your home on a day of your choice.

We charge a return shipping fee of $29.95 + a 10% restocking fee.

If you would like to return your rug, please notify us by email within 5 days of receiving your item. 

Customers can choose to receive either a refund or exchange  (whichever you prefer)

You can view our full returns policy here:

What does 100% SSL secure mean?

Our customers are our number one priority. Our website has been carefully verified by TrustedSite. TrustedSite certifications are earned by businesses that meet the highest standards of online security and seller reliability. TrustedSite has verified that our site uses SSL to encrypt communications with industry-standard security protocols. For more information on this, feel free to click on the 'Trusted Site' Icon in the bottom right hand corner of the screen or flick us an email at